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Course Description

  • The Tech Support Internship prepares students for real world jobs in the field of information technology.  Students will provide first-line technical support resolving device problems. Students will be trained to support students and staff to ensure that all technology calls and problems are dealt with quickly and effectively.  Troubleshooting hardware, basic network concepts, supporting new technologies and repairing devices will be taught in a hands-on class atmosphere. Students will gain an understanding of how a help desk functions and the role of customer service in today’s world of technology.  When not engaged in a tech help role, students will be working on a self-directed pathway of their choice. These pathways will be used to help prepare students for career readiness and certifications, for example Web Design, Programming, CompTIA A+ and Network+, MOS (Microsoft Office Specialist) and Google Apps Certification.

TSI NEEDS YOU...Are you the Right Fit?

    • Interest in technology
    • Willingness to help
    • Cooperative attitude
    • Intellectually curious
    • Risk-takers
    • Collaborators